In order for us to best help you, please provide the following
information when making a support request in the forums:
• Name and version of the Masicorp product in
question
• Description of the hardware including CPU details
and amount of RAM
• Operating System of the server or workstation
including patch level
• Other critical or intensive applications which
are running on your system
• When making a request, make sure that you clearly
describe the problem and the steps you take to make it happen.
• Please make sure the title of you post explains
the problem
• Do not use the word HELP in the title if you
are posting in the help or support forums. The fact
that you post there says enough.
Please do not send support requests by e-mail.
If your support request is posted in the support
forums, it will be answered promptly.
